<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" lang="en" xml:lang="en">
<html>
<!-- Delta Air Lines Email Template -->
<!-- Approved Version 08.12.19 -->
<!-- Footer nav and logo updates 03.03.20 -->
<!-- Media query updates 08.19.20 -->
<!-- eCredit added 10.07.20 -->
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8"/>
<meta name="format-detection" content="telephone=no">
<meta name="viewport" content="width=device-width; initial-scale=1.0; maximum-scale=1.0;">
<meta name="x-apple-disable-message-reformatting">
<meta http-equiv="X-UA-Compatible" content="IE=9; IE=8; IE=7; IE=EDGE" />
<title>Delta Air Lines</title>
<style type="text/css">
ReadMsgBody {
width: 100%;
}
.ExternalClass {
width: 100%;
}
.ExternalClass, .ExternalClass p, .ExternalClass span, .ExternalClass font, .ExternalClass td, .ExternalClass div {
line-height: 100%;
}
#outlook a {
padding: 0;
}
body {
-webkit-text-size-adjust:100%;
-ms-text-size-adjust:100%;
margin:0 !important;
padding: 0 !important;
line-height:normal;
}
h1 {
font-family: Arial, Helvetica, sans-serif;
font-size: 26px !important;
line-height: normal !important;
color:#0B1F66 !important;
margin: 0px !important;
font-weight: normal !important;
}
h2 {
font-family: Arial, Helvetica, sans-serif;
font-size: 18px !important;
line-height: normal !important;
color:#0B1F66 !important;
margin: 0px !important;
font-weight: bold !important;
}
h3 {
font-family: Arial, Helvetica, sans-serif;
font-size: 16px !important;
line-height: normal !important;
color:#0B1F66 !important;
margin: 0px !important;
font-weight: normal !important;
}
p {
margin: 1em 0;
font-size: 16px;
line-height: 130%;
}
table td {
border-collapse: collapse;
}
img {
outline:0;
display: block;
border: 0;
text-decoration: none;
}
a {
font-size: 16px;
font-weight: bold;
color: #4470C3;
text-decoration: none;
}
#Greeting a {
font-size: 14px;
font-weight: normal;
color: #0B1F66;
}
#Terms a {
font-size: 12px;
font-weight: normal;
color: #4470C3;
text-decoration: none;
}
a img {
border:none;
}
sup, sub {
font-size: 0.6em !important;
line-height: 100% !important;
}
sup {
vertical-align: text-top !important;
}
sub {
vertical-align: text-bottom !important;
}
ul li {
text-align:-webkit-match-parent;
display:list-item;
list-style: disc !important;
}
ol li {
text-align:-webkit-match-parent;
display:list-item;
}
ul li ul, ol li ul {
list-style: circle !important;
}
.transparent:hover {
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-moz-opacity: 0.75;
-ms-filter: progid: DXImageTransform.Microsoft.Alpha(opacity=75);
filter: alpha(opacity=75);
opacity: 0.75;
zoom: 1
}
</style>
<!--[if (mso 12) | (mso 14) | (mso 15) | (mso 16)]> <style type="text/css"> sup, sub { font-size: 100% !important; } </style> <![endif]-->
<!-- Break styles into groups to prevent Gmail ignore -->
<style type="text/css">
/* Browser-specific workarounds */
@-ms-viewport {
width: device-width;
}
/* Stops email clients resizing small text. */
*{
-ms-text-size-adjust: 100%;
-webkit-text-size-adjust: 100%;
}
/* Centers email on Android 4.4 */
div[style*="margin: 16px 0"] {
margin:0 !important;
}
/* Prevents Email Clients & Outlook from adding extra spacing to tables. */
table,td {
border-spacing: 0 !important;
border-collapse: collapse !important;
mso-table-lspace: 0pt !important;
mso-table-rspace: 0pt !important;
}
/* Uses a better rendering method when resizing images in IE. */
img {
-ms-interpolation-mode:bicubic;
}
/* A work-around for iOS meddling in triggered links. */
*[x-apple-data-detectors] {
color: inherit !important;
text-decoration: none !important;
font-size: inherit !important;
font-family: inherit !important;
font-weight: inherit !important;
line-height: inherit !important;
}
/* A work-around for Gmail meddling in triggered links. */
.x-gmail-data-detectors, .x-gmail-data-detectors *, .aBn {
border-bottom: 0 !important;
cursor: default !important;
}
/* A work-around for Samsung Mail meddling in triggered links. */
#MessageViewBody a {
color: inherit;
text-decoration: none;
font-size: inherit;
font-family: inherit;
font-weight: inherit;
line-height: inherit;
}
/* Hotmail symbol fix for mobile devices */
.ExternalClass img[class^=Emoji] {
width: 10px !important;
height: 10px !important;
display: inline !important;
}
/* Prevents Gmail from displaying an download button on large, non-linked images. */
.a6S {
display: none !important;
opacity: 0.01 !important;
}
/* Prevents Gmail from displaying large, open spaces when images are not loaded. */
td[class=em_hide], table[class=em_hide], span[class=em_hide], br[class=em_hide] {
display:none !important;
}
/* Prevents underlining the button text in Windows 10 */
.button-link {
text-decoration: none !important;
}
/* End Browser-specific workarounds */
</style>
<!-- MOBILE GLOBAL STYLES -->
<style type="text/css">
@media only screen and (max-width: 600px) {
.container {
width: 100% !important;
}
.mobile-hidden {
display:none !important;
}
.desktop-hidden {
display:inline !important;
}
.responsive-td {
width:100% !important;
display:block !important;
padding:0 !important;
}
body {
padding: 0px !important;
font-size: 16px !important;
}
h1 {
font-size: 20px !important;
font-weight: normal !important;
}
h2 {
font-size: 18px !important;
font-weight: bold !important;
}
h3 {
font-size: 16px !important;
font-weight: normal !important;
}
.buttonstyles {
font-size:16px !important;
line-height:16px !important;
padding-left:20px !important;
padding-right:20px !important;
}
.copy {
font-size:16px !important;
line-height: normal !important;
padding:0 !important;
}
.banner-txt{
font-size:14px !important;
line-height: normal !important;
}
.module-mobile-spacer {
height:30px !important;
}
.header_logo {
height:24px !important;
width: 140px !important;
margin-top:0px !important;
}
.header_jvlogo {
height:21px !important;
width: auto !important;
margin-top:0px !important;
}
#Greeting a {
font-size: 12px !important;
font-weight: normal !important;
}
.SMInfo {
font-size: 12px !important;
line-height: normal !important;
padding-top: 15px !important;
text-align:center !important;
}
.footer_logo {
padding-bottom:20px !important;
}
.navigation_stack {
width:100% !important;
display:block !important;
padding:0.5em 0 !important;
}
.navigation_divider {
width:100% !important;
border-style:none !important;
border-width:0 !important;
padding-bottom:0px !important;
}
td[class=social_icons] {
padding-top:15px !important;
padding-bottom:20px !important;
}
/* Added on 10/4/19 by Evan Vega as very helpful responsive classes */
.devicewidth {
width:100% !important;
}
.halfwidth {
width: 280px !important;
margin-right: auto !important;
margin-left: auto !important;
}
.font26 {
font-size:26px !important;
line-height: 30px !important;
}
.font25 {
font-size:25px !important;
line-height: 29px !important;
}
.font24 {
font-size:24px !important;
line-height: 28px !important;
}
.font23 {
font-size:23px !important;
line-height: 27px !important;
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.font22 {
font-size:22px !important;
line-height: 26px !important;
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font-size:21px !important;
line-height: 25px !important;
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font-size:20px !important;
line-height: 24px !important;
}
.font19 {
font-size:19px !important;
line-height: 23px !important;
}
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font-size:18px !important;
line-height: 22px !important;
}
.font17 {
font-size:17px !important;
line-height: 21px !important;
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.font16 {
font-size:16px !important;
line-height: 20px !important;
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.font15 {
font-size:15px !important;
line-height: 19px !important;
}
.font14 {
font-size:14px !important;
line-height: 18px !important;
}
.font13 {
font-size:13px !important;
line-height: 16px !important;
}
.font12 {
font-size:12px !important;
line-height: 15px !important;
}
.font11 {
font-size:11px !important;
line-height: 14px !important;
}
.font10 {
font-size:10px !important;
line-height: 13px !important;
}
.mLeft {
text-align: left !important;
}
.mRight {
text-align: right !important;
}
.mPadR0 {
padding-right: 0px !important;
}
.mPadR5 {
padding-right: 5px !important;
}
.mPadR10 {
padding-right: 10px !important;
}
.mPadR15 {
padding-right: 15px !important;
}
.mPadR20 {
padding-right: 20px !important;
}
.mPadR25 {
padding-right: 25px !important;
}
.mPadR30 {
padding-right: 30px !important;
}
.mPadL0 {
padding-left: 0px !important;
}
.mPadL5 {
padding-left: 5px !important;
}
.mPadL10 {
padding-left: 10px !important;
}
.mPadL15 {
padding-left: 15px !important;
}
.mPadL20 {
padding-left: 20px !important;
}
.mPadL25 {
padding-left: 25px !important;
}
.mPadL30 {
padding-left: 30px !important;
}
.mPadLR5 {
padding-right: 5px !important;
padding-left: 5px !important;
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.mPadLR10 {
padding-right: 10px !important;
padding-left: 10px !important;
}
.mPadLR15 {
padding-right: 15px !important;
padding-left: 15px !important;
}
.mPadLR20 {
padding-right: 20px !important;
padding-left: 20px !important;
}
.mPadT15 {
padding-top: 15px !important;
}
.mPadT21 {
padding-top: 21px !important;
}
.mPadB15 {
padding-bottom: 15px !important;
}
.mWidth5 {
width:5px !important;
}
.mWidth10 {
width:10px !important;
}
.mWidth12 {
width:12px !important;
}
.mWidth13 {
width:13px !important;
}
.mWidth15 {
width:15px !important;
}
.mWidth20 {
width:20px !important;
}
.mWidth25 {
width:25px !important;
}
.mWidth30 {
width:30px !important;
}
.mWidth35 {
width:35px !important;
}
.mWidth40 {
width:40px !important;
}
.mWidth45 {
width:45px !important;
}
.mWidth50 {
width:50px !important;
}
/* Outlook app-specific width fix */
body[data-outlook-cycle] .oa {
display: block !important;
max-width: 300px !important;
min-width: 300px !important;
width: 300px !important;
}
body[data-outlook-cycle] .outlookhide {
display:none !important;
}
[class~="x_hideoutlookweb"] {
display:none !important;
}
/* Added on 9/30/2019 by Tony Rogers to address poll choices in 2 column layout */
td[class=poll_option] {
line-height: normal !important;
padding: 10px 20px 10px 0;
width: 20% !imporatant;
}
img[class=social_icons] {
height:30px !important;
width: 30px !important;
}
.multi_purpose_txt_width {
line-height: normal !important;
margin: auto !important;
width: 256px !important;
text-align: left !important;
}
.multi_purpose_alt_title {
font-weight:normal !important;
font-size:14px !important;
}
.multi_purpose_alt_price {
font-size:18px !important;
font-weight:bold !important;
line-height: normal !important;
}
.multi_purpose_cta_width {
font-size:14px !important;
line-height: normal !important;
margin: auto !important;
width: 256px !important;
text-align: left !important;
}
.icon_list_sxs_txt_width {
font-size:14px !important;
line-height: normal !important;
width: auto !important;
text-align: left !important;
}
.icon_list_sxs_txt {
font-size:14px !important;
line-height: normal !important;
}
.icon_list_txt_width {
font-size:14px !important;
line-height: normal !important;
margin: auto !important;
width: 175px !important;
text-align: center !important;
}
/* Added on 9/27/2019 by Tony Rogers to address Thumbs Up/Down image resizing issues on mobile */
img[class=poll_thumbs] {
height: 18px !important;
width: 18px !important;
}
img[class=poll_thumbs_2] {
height: 28px !important;
width: 60px !important;
}
/* Added on 9/30/2019 by Tony Rogers to address Flight Info resizing issues on mobile */
.itinerary {
line-height: normal !important;
text-align: center !important;
font-size:18px !important;
width: auto !important;
}
.flight_info {
line-height: normal !important;
text-align: center !important;
font-size:10px !important;
width: auto !important;
}
/* Prevents Gmail App from increasing the font sizes on some mobile devices */
*[class="gmail-fix"] {
width: 100% !important;
min-width: 320px !important;
height: 1px !important;
}
.gmail-fix {
width: 100% !important;
min-width: 320px !important;
height: 1px !important;
}
}
</style>
<!-- END MOBILE GLOBAL STYLES -->
<!--[if mso]> <style type="text/css"> /* Begin Outlook Font Fix */ body, div, table, td { font-family: Arial, Helvetica, sans-serif ; font-size:12px; color:#7C828A; line-height:14px; } /* End Outlook Font Fix */ </style> <![endif]-->
<!--[if gte mso 9]> <xml> <o:OfficeDocumentSettings> <o:AllowPNG></o:AllowPNG> <o:PixelsPerInch>96</o:PixelsPerInch> </o:OfficeDocumentSettings> </xml> <![endif]-->
<!--[if gte mso 9]> <style> li {text-align:-webkit-match-parent; display:list-item;text-indent: -1em;} </style> <![endif]-->
</head>
<body bgcolor="#ffffff" text="#0B1F66" style="background-color: #ffffff; color: #0B1F66; padding: 0px; -webkit-text-size-adjust:none; font-size: 14px; font-family:arial,helvetica,sans-serif;">
<div style="font-size:0px; line-height:1px;">
<img src="https://click.o.delta.com/open.aspx?ffcb10-fec915787161007d-fe5a12797664007b7612-fe5815707c6201787313-ff971676-fe5b1075736603787214-ff63167372&d=10147&bmt=0" width="1" height="1" alt="">
<!-- BEGIN CONTENT BLOCK LINK TABLE LOOKUP SCRIPT -->
<table style="min-width: 100%; " class="stylingblock-content-wrapper" width="100%" cellspacing="0" cellpadding="0"><tr><td class="stylingblock-content-wrapper camarker-inner"></td></tr></table>
<!-- END CONTENT BLOCK LINK TABLE LOOKUP SCRIPT -->
</div>
<!-- BEGIN OUTER TABLE WITH 100% WIDTH -->
<table width="100%" border="0" cellpadding="0" cellspacing="0" align="center" role="presentation">
<tr>
<td width="100%" align="center" style="background-color:#ffffff;" bgcolor="#ffffff">
<!-- BEGIN CONTAINER TABLE FOR EMAIL BODY -->
<table width="600" class="container" align="center" border="0" cellpadding="0" cellspacing="0" style="margin: 0 auto; padding: 0;" role="presentation">
<!-- BEGIN FIX TO PREVENT GMAIL APP FROM INCREASING THE FONT SIZES ON SOME MOBILE DEVICES -->
<tr>
<td>
<table class="gmail-fix" cellpadding="0" cellspacing="0" border="0" align="center" width="600" role="presentation">
<tr>
<td class="gmail-fix" style="line-height: 1px; mso-line-height-rule: exactly; min-width: 600px;">
<img class="gmail-fix" src="http://image.o.delta.com/lib/fe5815707c6201787313/m/10/3f473969-95d8-43bc-8d81-7bdb8c2d4dd8.png" width="600" height="1" style="display: block; max-height: 1px; min-height: 1px; width: 600px;"/>
</td>
</tr>
</table>
</td>
</tr>
<!-- END FIX TO PREVENT GMAIL APP FROM INCREASING THE FONT SIZES ON SOME MOBILE DEVICES -->
<tr>
<td align="center" valign="top">
<!-- BEGIN EMAIL BODY TABLE -->
<table cellspacing="0" cellpadding="0" style="width:100%" role="presentation">
<tbody>
<!-- BEGIN HEADER REGION -->
<tr>
<td align="center" valign="middle" style="padding-top: 10px; padding-bottom: 0px;">
<table cellspacing="0" cellpadding="0" style="width:100%" role="presentation">
<tr>
<td valign="middle" class="devicewidth" style="padding: 5px 5px 10px 10px; text-align:left; font-size:12px; mso-line-height-rule: exactly; line-height: 14px !important; font-weight:normal; width: 230px;">
</td>
<td valign="middle" class="mobile-hidden" style="margin-top:20px; text-align:right; font-size:12px; font-weight:normal;padding: 5px 10px 10px 0px;">
<a href="https://view.o.delta.com/?qs=7ad69fb30fb1de125d184cd9a372d6976f88756a448b07a9cded326a4849704f3b255bd74ae8c98e1164d80927a35fab243aef0145a51ead451bfccdb6c889389174ab1d84894804130a1da4911206d0" target="_blank" style="font-size:11px; font-weight:normal; text-decoration:underline; color:#666666;">View as a Web Page</a>
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td height="20" style="font-size:20px; line-height:20px; font-weight:normal;" bgcolor="#F5F7FA" > </td>
</tr>
<tr>
<td id="Header" width="100%" align="center" valign="middle" bgcolor="#FFFFFF;" style="background-color: #F5F7FA; padding-bottom:0;">
<style type="text/css">
@supports (-webkit-touch-callout: none) {
.ios {
display: inline !important;
overflow-wrap: break-word;
word-wrap: break-word;
}
.other {
display: none;
}
}
body[data-outlook-cycle] .ios {
display: inline !important;
overflow-wrap: break-word;
word-wrap: break-word;
}
body[data-outlook-cycle] .other {
display: none;
}
</style><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tr><td class="stylingblock-content-wrapper camarker-inner"><table style="background-color:#F5F7FA;" width="100%" cellspacing="0" cellpadding="0" bgcolor="#F5F7FA">
<tr><td style="padding-right:20px; padding-left:20px;">
<table width="100%" cellspacing="0" cellpadding="0">
<tr>
<td class="responsive-td" style="width: 43%; padding-right: 3px;" valign="middle" align="center"><a target="_blank" style="text-decoration:none; margin: auto 0px;" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a091dcdbc3b1dcb9efed7302fcae8a2b50ead96bb5764491d5495e411b313ac8143bd4c924e58ede92e843dc7cc5d7bbfd9c08a9fa6ec5872" title="DELTA AIR LINES" data-linkto="other"><img data-assetid="15681" src="https://image.o.delta.com/lib/fe5815707c6201787313/m/13/a3419f86-e2e8-47f8-adde-434f169d7e9a.png" alt="DELTA" style="display: block; text-align: center; height: 38px; width: 225px; margin: 12px auto 0px auto; padding: 0px; border: 0px;" class="header_logo" width="225" height="38"></a></td>
<td class="responsive-td" style="width: 57%; padding-left: 3px;" valign="middle"><div class="SM_Info" style="font-family: Arial,Helvetica,sans-serif; text-align:right; color: #0B1F66; font-size:14px; font-weight:normal;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner">
<table id="Greeting" width="100%" cellspacing="0" cellpadding="0" border="0" align="center">
<tr>
<td class="SMInfo" style="font-family:Arial, Helvetica, sans-serif; font-size:14px; line-height:1.35em; color:#0B1F66; text-align:right;"><span class="mobile-hidden"><br></span><span class="mobile-hidden"><br></span></td>
</tr>
</table></td></tr></table></div></td>
</tr>
</table>
</td>
</tr>
</table></td></tr></table>
</td>
</tr>
<tr>
<td height="20" style="font-size:10px; font-weight:normal; line-height:10px;" bgcolor="#F5F7FA" > </td>
</tr>
<!-- END HEADER REGION -->
<!-- BEGIN MAIN BODY REGION -->
<tr>
<td id="Body" width="100%" valign="top" bgcolor="#FFFFFF;" style="background-color: #FFFFFF;">
<table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tr><td class="stylingblock-content-wrapper camarker-inner"><table width="100%" cellspacing="0" cellpadding="0" role="presentation"><tr><td align="center"><a href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104ac9c2771a1a15af54fd13db0a198eceb793b6affceb386119b77f6742b721a8c4005d3a27a13f48319ee70316346013c5" title="" data-linkto="http://"><img data-assetid="34023" src="https://image.o.delta.com/lib/fe5815707c6201787313/m/15/EdUpdate_EmailHeader.jpg" alt="" width="600" style="display: block; padding: 0px; text-align: center; height: auto; width: 100%;"></a></td></tr></table></td></tr>
</table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 35px 20px 20px; " class="stylingblock-content-wrapper camarker-inner"><p style="margin: 0; padding: 0px 20px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
Dear David,<br>
<br>
As this year continues to present new challenges, we remain committed to your well-being, restoring the reliability and service you expect and making flying on Delta a valued part of your travels.<br>
<br>
You will receive regular updates as we renew our promise to give you more ways to manage your travel and enjoy your journey:<br>
<br>
<b>Experience improved call times</b><br>
</p><p style="margin: 0px 0px 0px 30px; padding: 0px 20px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
Your time is important, and we know our call wait times have been frustrating. We continue to do everything possible to meet – and exceed – your expectations. Average wait times have been reduced since June and continue to shorten every week.<br>
<br>
To deliver the outstanding service you deserve and get you on your way, we hired more than 1,300 new reservations specialists and are quickly adding airport staff.<br>
<br>
I want to thank you for your patience and give a special shout-out to our remarkable customer service agents who help take care of you each day. I’ll highlight one of many specialists who recently made a difference. Your supportive messages continue to inspire us.</p></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" class="stylingblock-content-wrapper" style="min-width: 100%; "><tr><td class="stylingblock-content-margin-cell" style="padding: 15px 20px 0px; "><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: #F5F7FA; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 25px 22px 10px 25px; " class="stylingblock-content-wrapper camarker-inner"><table cellspacing="0" cellpadding="0" role="presentation" style="width: 100%;"><tr><td><table cellspacing="0" cellpadding="0" role="presentation" dir="rtl" style="width: 100%;"><tr>
<td valign="top" class="responsive-td" dir="ltr" style="width: 25%; padding-left: 5px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" class="stylingblock-content-wrapper" style="min-width: 100%; "><tr><td class="stylingblock-content-margin-cell" style="padding: 0px 0px 10px; "><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><table width="100%" cellspacing="0" cellpadding="0" role="presentation"><tr><td align="center">
<img data-assetid="34510" src="https://image.o.delta.com/lib/fe5815707c6201787313/m/15/Employee_Photo1.jpg" alt="Reservations Employee" height="185" width="185" style="display: block; padding: 0px; text-align: center; height: 185px; width: 185px; border: 0px none transparent;"></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tr><td class="stylingblock-content-wrapper camarker-inner"><p style="margin: 0; padding: 0px 0px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif; text-align: center;">
<b>DeMarcus Williams</b><br>
Customer Experience Specialist (MSP)<br>
</p></td></tr></table></td><td valign="top" class="responsive-td" dir="ltr" style="width: 75%; padding-right: 5px;"><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px; " class="stylingblock-content-wrapper camarker-inner"><table align="left" border="0" cellpadding="0" cellspacing="0" class="devicewidth oa" role="presentation" width="100%">
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<em>“The agent listened, provided info and then went above and beyond to make sure I didn’t need to call back. Then, he wished me a great trip and answered questions about the boarding process. All around excellent. Thank you, Delta – getting back to the root of traveling, when it was fun and interacting with the airline was a luxurious experience.”<br>
<br>
- SkyMiles Member Geraldine A. </em></p></td><td style="width: 10px;" width="10">
</td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="min-width: 100%; " class="stylingblock-content-wrapper"><tr><td class="stylingblock-content-wrapper camarker-inner"><div class="module-mobile-spacer"> </div></td></tr></table></td></tr></table></td></tr></table></td></tr></table></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 35px 20px 20px; " class="stylingblock-content-wrapper camarker-inner"><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
<br>
<b>Take control of your travel plans with these helpful tools</b></p><p style="margin: 0px 0px 0px 30px; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
<br>
We want it to be easy for you to quickly change or cancel a flight, find baggage information, select your seat, manage and update your SkyMiles account or request assistance with accessible travel. Visit <a data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a93d4c553e7b9c1809e5c95b88a0aa5672f0b87627f21603f21c8556df0d4424dedb422cae762f13af04b3e47fcd6cf49a5ae85ca2b3283b7" style="text-decoration:none;" title="">delta.com/help </a> for a one-stop-shop when you need support.<br>
<br>
You’ve shared that you want flexibility if your plans change, even at the last minute. That’s why if you have a ticket for travel in the U.S., with the exception of Basic Economy, you can request to <a class="ios" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a5f75b04c2b06b401e9e4e68b097e89d22523c79174721729b85668f6a603a9f9ea75aa6389dbc941693c177931447e9f" style="text-decoration: none;" title="">change your flight</a> on the day of departure and can fly standby without paying a fee on an earlier flight in the Fly Delta app or on <a class="ios" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a266f9dad0f4be0a2bbfb4d57bde3599b64acc5118d8242d0e876656ef5f13623b28d92826a7391d0bf748c8123043315" style="text-decoration: none;" title="">delta.com</a>.<br>
<br>
And if you’re booked in Basic Economy, you can make changes to flights for travel occurring through the end of this year and do so without paying a change fee – you’ll only pay the difference in fare. Follow <a class="other" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a209264daafe87026850abc817c9ef14ebcdbecd866b86f1f0dfa23cf2e18b4f92e13df24c78f5fa98ac9e389815a8bc4" style="overflow-wrap: break-word; word-wrap: break-word;">this guide</a> to cancel or make changes to a trip before your flight departs.<br>
<br>
As you plan, you can view country-by-country details on the <a class="other" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a87a4e211c211b7710f981d62ec42e1d704c8d48c7c6f8094c8598d76d04a52b97f9fb8961e1eff16914bf469db80d7ca" style="overflow-wrap: break-word; word-wrap: break-word;">Delta Discover Map</a> to find out what's open for travel and get information on any entry requirements.<br>
<br>
We’re also committed to making schedule changes well in advance of when you fly, so you can have more reliability in your plans.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
<br>
<b>Enjoy more while you’re in the air</b></p><p style="margin: 0px 0px 0px 30px; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
<br>
Starting today, you’ll be able to enjoy curated versions of Spotify’s most popular <a class="other" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104af8548506a320d6f19d94bb589458dfa79d8d11ec163ac2570579141e8457fa6d97d3eb6b2dd50b746f02784de29f6a28" style="overflow-wrap: break-word; word-wrap: break-word;">playlists and podcasts</a> on board, in addition to regularly refreshed <a class="other" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104ac46d108b132292b4ecbccbe0c8b4013c7fab78514da730b52bc43d79c4f8e593bc4da3c75f2e6efa5fefc3559b70006c" style="overflow-wrap: break-word; word-wrap: break-word;">shows and movies</a>, new fast-streaming Wi-Fi on more than 100 aircraft and free messaging.<br>
<br>
This month, you’ll also see new meals in Delta One and First Class on coast-to-coast flights from <a class="other" data-linkto="https://" href="https://click.o.delta.com/u/?qs=e2fa18c69a4a104a35c0111f10af1dc907a63d0003f4a7180f9693c1fb373b564ca45719b825f29ba541c66ce341de4bd9bc0d7f7474117a" style="overflow-wrap: break-word; word-wrap: break-word;">San Francisco-based Souvla and New York City’s Union Square Events</a>, joining acclaimed LA chefs Jon Shook and Vinny Dotolo to bring you delicious food on board.<br>
</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
Whether it’s your first trip back, a rescheduled vacation or you never stopped flying, all 75,000 of us are working to deliver the best experience in the skies. We’re with you every step of the way.<br>
<br>
Thank you for your continued patience and support.<br>
<br>
Sincerely,</p></td></tr></table><table cellpadding="0" cellspacing="0" width="100%" role="presentation" style="background-color: transparent; min-width: 100%; " class="stylingblock-content-wrapper"><tr><td style="padding: 0px 20px 30px; " class="stylingblock-content-wrapper camarker-inner"><p style="margin: 0; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
<img alt="Ed Bastian" data-assetid="27042" height="57" src="https://image.o.delta.com/lib/fe5815707c6201787313/m/14/22c1180e-f421-420f-9782-f6c9fb21eea5.png" style="padding: 0px; width: 157px; height: 57px; display: block; text-align: left;" width="157"></p><p style="margin: 18px 0 0 0; padding: 0px 30px; color: rgb(11, 31, 102); font-size: 16px; font-family: arial, helvetica, sans-serif;">
<b>Ed Bastian</b><br>
CEO</p></td></tr></table>
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